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TELEPHONY
Card Access Services offers a range of hosted or stand-alone telephony solutions, from Bureau Interactive Voice response (IVR) service to fully scalable 'Call Processing' software and hardware solutions.
For smaller businesses, Card Access Services offers a hosted service, which enables them to offer Interactive Voice Response or Call Centre services to their customers. Larger Business may wish to purchase CAS Call Processing software and hardware, totally integrated into their existing business systems, to provide their clients similar services.
All Telephony products come complete with online reports and tools which can be managed via the 'Client Services' page on this website. As a Telstra Partner, CAS can also organise 1300 & 1800 numbers as required by its customers. CAS is also a Telstra Service Provider for the 1900 product range.
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1900 Services |
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1900 is a national service provided by Telstra that bills the calling party for access to the service they require. A percentage of the call cost is paid back by Telstra, which is available for revenue sharing between the Service Provider (Card Access Services) and the Client.
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1800, 1300 Services |
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Reduce the call cost, improve your image, and improve your service levels to your customers by implementing a 1800 or 1300 service. These services can be used to divert calls to various internal numbers, so if one operator is busy, another can service the customer. Alternatively, an Interactive Voice Response (IVR) service or payment service can be integrated to automate processes.
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Interactive Voice Response |
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Whether you need a simple speak and then hang up information service, or a custom designed Interactive Voice Response service that features database connectivity and real time credit card transactions, Card Access Services will deliver reliable and cost effective solutions. Using the latest Aculab Prosody DSP resource cards, Card Access Services can implement advanced custom speech and text processing telephony systems.
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Call Centre Applications |
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The Call Centre Payment Applications are a series of API and software programs designed to replace the bank issued EFT Terminals.
Most bank terminals are provided by a particular bank and communicate via dedicated phone lines, which are often slow, costly & unreliable.
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TelePay |
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The TelePay solution is a telephone payment application, which enables the merchant to accept real-time payments via an automated telephone service.
With the TelePay solution, Merchants can offer clients the opportunity of paying their invoice anytime of day or night through an automated Interactive Voice Response Service.
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Teleconferencing |
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CAS now offers its own flexible teleconferencing service - MultiCall.
Now you can set up a phone conference anytime, from any phone, without the need for special equipment or operator assistance.
Several flexible conferencing products and pricing plans are available to best match your individual needs. Ideal for Tele-tutorials, legal or medical consultations, or escalation of technical support calls.
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