CASE STUDIES

Card Access Services works closely with a number of companies that enable eCommerce to reach new markets. In the last few months several of the below companies have launched complete eCommerce aimed at SMEs that include Card Access Service’s Internet payment system.

Each of the below companies had a specific business problem which could not be solved by an out of the box solution and required a unique method to solve it.

  TESTIMONIALS :
 


P & O Cruises :

July 2004

P & O Cruises Australia (part of the Carnival plc Group) operates the Pacific Sky passenger cruise ship out of Sydney and provides a cruise holiday experience to Australians.   The Major destinations include the South Pacific and New Zealand as well as limited calls to various Australian ports.   The vessel operates onboard via a cashless debit system that requires passengers to "fund" their account on the ship.   In the past passengers were only able to finance their account via cash or travelers cheques.   This potentially limited on-board expenditure by passengers and made the reconciling of passenger cruise accounts a relatively labour intensive exercise (due mainly to banking delays and paper -handling difficulties).

In June 2001 P&O Cruises engaged Card Access Services in June 2001 to design and deliver a methodology for the acceptance of credit cards on the ship.   Key to this was the requirement of a real time credit card clearance facility that allowed passengers on-board to use credit cards as a means of financing their accounts.   In addition, the business required a bank reconciliation service for the ship that was also available to the Sydney-based Head Officers.   CAS succeeded in meeting these requirements within a tight time-frame and provided an excellent service in terms of implementation and on-going support.

The CAS on-shore payment gateway provides a transparent copy of the payment activity of the passengers on the ship.   During the initial design phase, CAS liaised with our US Technical Centre to assist in the data integration and security requirements of the system.   Firewalls and international communications by radio and internet were connected by CAS in a seamless manner.   The P&O Cruises staff responsible for IT. Communications and financial affairs were pleased with the service provided by CAS.  

In July 2004 P&O commissioned CAS to supply an additional "Turnkey" payment service on a new ship in our Australian fleet.   CAS will provide their Australian manufactured terminals with specialized programs and controllers that manage the communications of the ship-to-shore systems of banking.   The CAS management team led by Neville Stanford is responsible for their successes over the resent years, I can vouch for the capability of CAS to analyse commercial problems, design technology and connectivity, manufacture specialised terminals and software, deliver that technology to the equipment-unfriendly environments of the ships and to maintain those systems satisfactorily.

Neil Linwood
Finance Director
P&O Cruises Australia


Galathea :

7 th July 2004

I have known the management of CAS for over 3 years, CAS providing online credit card authorisation for users of my company's ticketing and marketing systems.   I have been consistently impressed by the management of CAS led by Neville Stanford.   He and his management team have always delivered out requirements promptly and cost effectively, and have extended their courtesy and efficiency both to my company and to my customers.  

Austin Harrison
General Manager
Galathea STS Pty Ltd

 
P & O

With the large number of passengers boarding its cruise ships and with the increase in use of credit cards for payment in Australia, P&O Cruises wanted a purely electronic credit card processing payment system to replace its outdated manual credit card voucher system and to improve cash flow over the manual system which could take days for funds to be transferred into their account.

Card Access Services (CAS) were approached by the ANZ bank in 2001 and asked to assist with providing P&O Cruises with a turnkey solution for their credit card transaction processing. Because of its skills and knowledge in the area of payment systems and its history with providing services to the ANZ, CAS was appointed by P&O Cruises for the job.

The system involved the design, development and installation of the CASPOS credit card payment system (hardware and software) which would allow passengers to “top up” their P&O cruise card which is assigned to them once they board the ship. This allowed the ship to operate as a predominantly cashless cruise ship.
Tyrrell's Vineyards

When Tyrrell’s Wines were looking for an electronic method to process their standing orders and monthly credit card accounts through the ANZ bank, Card Access Services was recommended by the ANZ Bank to provide a solution that meshed easily with Tyrrell’s business requirements. In addition to processing standing orders, Tyrrell’s also receive orders daily from their website and phone orders from resellers, restaurants, clubs, pubs and other wine lovers.

Card Access Services provided an easy to use Batch Payment Processing system for processing bulk orders and a ‘virtual’ terminal to allow Tyrrell’s staff to log in from any computer and process orders.

Card Access Services’ Virtual VT Terminal allows Tyrrell’s to process purchases for goods and services via major credit cards from any Internet ready PC anywhere in the world, at any time

Bocs Ticketing

Galathea is a software development house which was creating a ticketing and event management application called ENTA which is used world wide as a means of online and face to face ticket purchase.

The Australian branch of Galathea approached Card Access Services about integrating their ECom Gateway product into the ENTA product so that Theatre could take advantage of the stable CAS Network for submitting transactions in real-time and access the online reports to assist them in reconciling the day's takings along with ticket allocation.

Commonwealth Bank Australia

Commonwealth Bank of Australia is the largest financial institution in Australia, employing thousands of Australians in branches from coast to coast. Card Access Services has provided to CBA a range of teller accessories for their branch enviroment. CAS also developed for CBA their in-office smart card security and information management system.

Ingram Micro

Ingram Micro Inc. is the largest global wholesale provider of technology products and supply chain management services. The company operates in 36 countries with sales of $30.7 billion for the fiscal year 2000. Ingram Micro's global regions provide the distribution of technology products and services, marketing development and supply chain management services to more than 175,000 technology solution providers and 1,700 manufacturers. The company is focused on maximizing shareowner value and achieving customer satisfaction through innovation in the IT supply chain.

In 2004, Card Access Services presented to Ingram Micro a solution to automate online Credit Card sales from the VAR (Value Added Reseller) Portal. This solution was implemented in September 2004, before going live in November that year. The solution allows a cardholder to purchase goods in real-time, but streamlines the accounting and logistical process for Ingram Micro, making it less user intensive and easy to reconcile.

Myer Carpark

Myers Car Park in Brisbane, Queensland rolled out a new suite of automated ticketing kiosks for dispensing tickets and collecting payments from patrons. Credit card transaction would then be hand processed later that day by Carpark staff. This proved to be quite time-consuming and also resulted in a lot of transactions being approved when the cardholder didn’t actually have available funds.

Card Access Services integrated to the ticketing kiosk a Batch service which would process the transactions at regular intervals and provide back to car park staff a breakdown on approved and declined transactions. The batch service also contained a black list which could be used to block the credit cards of frequent non or bad payers.

Genesis Contracting

Genesis Contracting is an Australian owned company which sell “Stand-Alone” online Video & DVD vending machines.

Genesis first contacted Card Access Services (CAS) in 2000 to assist them in processing online credit card transactions. The processing software would be hosted within the vending machine connecting to a DSL modem which would send the transaction through the internet to the CAS Payment Gateway for processing.

In 2003, CAS & Genesis started discussions to see how they could alter the internet communications methods. Their reasoning for this was two fold: Genesis was trying to lower the fixed costs of the DSL services; also they were starting to enter areas where DSL was not available. CAS introduced the Telstra Mobile GPRS service as an option and, in conjunction with the Telstra Channel Partners Team, provided a solution which allowed Genesis to radically reduce their monthly internet costs & increase their return on investment per machine.

The first Vending machine to trial the GPRS service was located in rural South Australia.
Mary Kay Cosmetics

Mary Kay Cosmetics is one of the worlds largest home marketing cosmetic brands. Predominantly focusing on the United States, in 1971, MKC established their first presence in Australia. MKC were looking for a method to offer their patrons a means of paying for goods at sales parties without going to the expensive of issuing their Sales Staff Pin Pads.

Card Access Services developed for them an Interactive Voice Response (IVR) service which a sales consultant can phone, select the product and accept a real-time credit card payment.

House with No Steps

House with No Steps is a project of The Wheelchair and Disabled Association of Australia and was established in 1962 as a registered charity. Over 40 years House with No Steps has developed into an organisation with 450 supported employees, and provides services to more than 1400 people with disabilities.

House with No Steps secures funding through the sale of products produced by staff and through donations and bequests. HWNS wanted to expand its reach through the application of Internet and other technologies. As a charity, HWNS could not justify allocating funds to establish the service. A further complication was Government regulations which prohibit HWNS from using their website to accept donations and payments.

Card Access Services provided HWNS with a fully outsourced TelePay System which allows Cardholders to make real-time payments (Donations) using their credit card directly to the HWNS Merchant Account. CAS also provides for the HWNS accounts department an online reconciliation report which collates all cardholder and donation details together.