1800 telephone service enables callers to ring you free of charge! You can nominate where calls are answered, based on the call origin, time or day, and divert overflow calls to alternative locations. Charges for the service and calls are billed to your Telephone account.

1800 Services provide a means of accessing recorded information or voice services at no cost to the customer. 1800 numbers are often attached to IVR services as a means of collecting payment, or for providing information.1800 service can be limited to accepting certain types of calls, for example, only callers with an 02 prefix or only mobile phones.

Features & Benefits
With 1800 telephone calls you can:

• motivate customers to call you by offering a free call and give your business an edge over the competition
• maximise your response from customers by including a 1800 number in your advertising, company signage and letter head
• extend your business hours by diverting calls to branches in different time zones
• no need to change your number even if you move office - your 1800 number can stay the same
• enhance your professional image by offering customers a free call service
• Connect to an IVR service, which enables customers to access an IVR service at no cost.
  

1300 telephone services are a ten-digit number for customers to call businesses Australia wide for a standard fee of 25 cents (GST inclusive). Businesses can nominate where calls are answered based on the call origin, the time or day, and divert overflow calls to alternative locations during busy periods, thereby minimising call wait times for customers.

1300 numbers are ideal for automated IVR services – they allow a caller to phone from any location in Australia, to access information or pay bills without paying a per minute rate. They also offer businesses the option of setting up multiple answering points, which can be dependent on either time or network congestion.

Features & Benefits
Priority1300 makes it easy for your customers to keep in touch. Some of the many benefits include:

• increased customer service by offering customers a single contact number to call you Australia wide
• serve customers on the spot by answering your calls locally using options such as Area Code Manager and Local Area Manager
• Business number can stay the same even if you move your office around the corner or interstate
• helps increase your market reach without having to set up a local office by promoting your number nationally
• Provide a front-end for an Australia wide IVR service

Availability
1300 telephone services are available Australia wide. Most services can be connected within 3 business days, depending on the features selected and the number of answering locations required.